Support Policy

Welcome to Student Bookstore! Our Support Policy is designed to ensure a seamless and satisfactory shopping experience for all our customers. This policy outlines our guidelines for returns, refunds, and cancellations. Please read this document carefully to understand your rights and responsibilities.

1. Interpretation and Definitions

1.1 Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

1.2 Definitions

• Company: Refers to Student Bookstore, referred to as "the Company," "We," "Us," or "Our" in this Agreement.
• Goods: Refers to the books offered for sale on the Service.
• Orders: Means a request by You to purchase Goods from Us.
• Service: Refers to the website.
• Website: Refers to Student Bookstore, accessible at [https://studentbookstore.in/].
• You: Refers to the individual accessing or using the Service or the legal entity on behalf of which the individual is accessing or using the Service.

2. Your Order Cancellation Rights

2.1 Cancellation Period
You are entitled to cancel Your Order before 5 PM on the day of order without providing a reason. We try to ship your order by 5 PM on the day of order of all working days except holidays and Sundays, thus, cancelling order after 5 PM on the day of order is not possible once your consignment is handed over to courier partner.

2.2 How to Cancel Your Order
To exercise Your right to cancel, You must inform Us of your decision by a clear statement. You can do so by:

• Visiting this page on our website: https://studentbookstore.in/
• Sending us an email: support@studentbookstore.in

2.3 Refund Process

• We will reimburse You no later than 14 days from receiving the returned Goods.
• The same payment method used for the Order will be applied, and no fees will be charged for the reimbursement.

2.4 Conditions for Returns
We reserve the right to refuse returns of any merchandise that does not meet the following conditions:

• The Goods must be in their original condition and packaging.
• Proof of purchase (e.g., order number) must be provided.
• Returns must be initiated within the 14-day cancellation period.

3. Return and Refund Policy

3.1 Eligible Returns
You may return a product under the following circumstances:

• Incorrect book(s) or title have been delivered.
• Books have been delivered in a damaged condition.
• There are missing or defective pages.
• There is any other manufacturing defect.

3.2 Non-Eligible Returns
Returns will not be accepted under the following conditions:

• Return requested after two days of receiving the order.
• Books with tampered ISBN numbers.
• Returned books not in the original packaging.
• No longer needed for personal reasons.
• If the customer doesn't like the content of the ordered books.
• Books ordered in error or mistakenly.

3.3 What Happens If I Do Not Receive the Parcel or Return It?

• If the customer does not receive the parcel and it is returned, the customer will be charged for reverse shipping fees and 2.5% gateway charges while getting the refund.
• For returns, the customer must send the books at their own expense or opt for a pickup with reverse shipping charges.

3.4 Refund Process

• Refunds will be initiated only after the book(s) have been returned in good condition.
• Once initiated, you will receive an email confirming the return details.
• The refund amount will reflect in your bank account within 7-14 business days.

4. Contact Us

For any further questions or assistance regarding our Support Policy, please contact us at:

• Email: support@studentbookstore.in
• Website: https://studentbookstore.in/

Thank you for choosing Student Bookstore! We are committed to providing you with the best possible service and support.

Happy Reading!
The Student Bookstore Team