This revised edition of the ready reference manual aims to train and empower students and professionals with essentials of front office services in the hospitality industry. The content is based on 3-year degree syllabus of hotel management schools and would come handy for any front office professional.Salient Features:Focused on and updated as per international practices and standards.New chapter on "Multicultural Awareness".Systematic explanation on front office management procedure.Emphasis on multi tasking skills and technological up-gradations.Ready- reference guide for self-learners and trainees.